Refund policy
We want it to be easy and simple to shop at Zaltify.ae, and it is of the highest importance for us that you feel safe, comfortable and confident. In the following, we explain the rules of shopping at Zaltify.ae.
The following terms and conditions apply to all transactions on Zaltify.ae. Using and placing orders on this site indicates your acceptance of these terms and conditions.
Price policy
We reserve the right to make price adjustments to take account of any increase in our supplier's prices, or the imposition of any taxes or duties. All our prices are in dirhams (AED) and include VAT.
Payment
At Zaltify.ae you can pay with all major credit and debit cards, including Visa, Maestro and Mastercard. It is important that you provide us with your exact billing address, the right digits on your credit card, email address and telephone number. Please make sure that you write the correct information, since incorrect information will cause a delay in processing your order. When we have received your order via our website, we send you a confirmation email to your email address. This email will include information about the total amount of payment, shipping details and the confirmation number.
Furthermore, we will send you an invoice to your email address when we have shipped your products. Your order will be processed as soon as authorization of your credit card has been properly received. Moreover, we only withdraw the money when the products are sent from our warehouse. Please save your invoice and your confirmation email, because these documents are your receipt and warranty certificate.
Shipping, delivery and breakage
We deliver your order within 1 to 2 days. We offer free shipping for orders over AED 300 anywhere in the UAE. Please double check that you write the correct delivery address, with all the necessary details.
We want to provide you with safe, fast and secure delivery. Therefore, all our shipments are insured. Even though the Zalto glasses are strong, we cannot guarantee that no breakage will occur during transport. If a received glass is broken, please:
- Take a photo and send it with your order confirmation number within 48 hours of delivery, by WhatsApp (+971 58 595 0213) or by email to uae@zaltify.com
- If the breakage happened during transport, we will send you a new glass free of charge
We advise you to inspect your products immediately when you receive them. Please note that we do not cover self-inflicted breakage, but we will gladly help you buy a single glass as a replacement.
We want to make it easy for you to track your package, which is why we provide you with a tracking number, so you can follow the delivery.
Return and cancellation policy
Our return and cancellation policy lasts 30 days from delivery. After 30 days from delivery, we unfortunately cannot offer you a refund or exchange. You can cancel or return your order either by refusing to receive the package or by returning it to the address
Dubai Investment Park
Street #62
Warehouse #5
Dubai, United Arab Emirates
Phone: +971 4 810 5000
If you cancel your order, we refund the whole purchase amount to you. However, if you cancel your order, you will have to pay the shipping cost yourself. We advise you to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
It is important that the package and the products are in the same condition and wrapping as when you received them, so please do not remove any labels or the like from the package. The glasses must be in the original packaging. We ask you as well to add a printed copy of your invoice as a proof of purchase. If you cancel an order, you will receive your money back as soon as we receive the package and we have had the time to inspect it. The money will be refunded to your original payment method. You cannot exchange the products in any other shops.
